Course List:
LEGISLATION
Age Discrimination
An Introduction to Harassment, Victimisation and Bullying
Direct and Indirect Discrimination
Disability Discrimination
Diversity and Equality
Ensuring Equality in Applications and Interviews
Ensuring Equality when Advertising a Job
Equality when Recruiting
Flexible Working
Gender Reassignment Discrimination
Harassment, Victimisation and Bullying in Action Activity
Maternity Leave
Parental Bereavement Leave and Pay
Paternity and Adoption Leave
Race Discrimination
Reasonable Adjustments
Religion, Belief and Non-Belief at Work
Religion, Belief and Non-Belief Discrimination
Sex Discrimination
Sexual Orientation Discrimination
Unpaid and Shared Parental Leave
What is Disability?
What is Religion, Belief and Non-Belief
REMOTE & HOME WORKING
5 Tips for Successfully Managing Remote and Home Workers
An Introduction to Healthy Home Working
An Introduction to Resilience when Remote or Home Working
Avoiding Slips, Trips and Falls whilst Working from Home
Avoiding the Risk of Fire when Working from Home
Ensuring Good Mental Health when Remote or Home Working
Ensuring Healthy Temperature, Lighting and Ventilation when Working from Home
Establishing an Effective Work Life Ballance when Remote or Home Working
How to Communicate When Working Remotely
Leading Effective Remote Meetings
Managing and Maintaining an Organisational Culture with Remote and Home Workers
Managing your Own Personal Development when Remote or Home Working
Protecting your Privacy when Remote or Home Working
Remote Recruitment for Managers
Security Essentials when Remote or Home Working
Setting up a Safe Workspace while Working from Home
Staying Safe when Working from Home
Staying Safe with Electricity whilst Working from Home
GOVERNANCE (FCA)
Anti-Bribery & Corruption
Anti-Money Laundering and Counter Terrorist Financing Awareness
Anti-Money Laundering Awareness for Money Service Businesses
Anti-Money Laundering Awareness for Payment Services
Appointed Representatives' Responsibilities
Assisting Customers With Claims
Banking Conduct of Busness
Basic Insurance Principles
Complaints Handling
Conduct of Business
Conflicts of Interest
Consumer Duty
Cybersecurity
Dealing and Managing
Equality, Diversity & Inclusion
FCA Competence Supervision
FCA Regulatory Environment
Financial Promotions for Investment Firms
Financial Promotions Relating to Insurance
Fraud Awareness
Health & Safety for Office Workers
Introduction to and complying with GDPR
Insurance Conduct of Business Sourcebook (ICOBS)
Introduction to Electronic Money Regulations 2011
GOVERNANCE (Non-FCA)
An Introduction to Alcohol Licensing
An Introduction to Freedom of Information (FOI)
Bribery Act
Cyber Security
Data Protection 2018 & GDPR
Dealing with Requests for FOI
Exemptions for Freedom of Information
Information Security
Information Sharing with the Police
Introduction to Information Governance
Modern Slavery
Money laundering
Payment Card Industry Data Security Standards (PCI-DSS)
Protecting Confidential Information
Record Management and Data Quality
Right to Work
Right to Work – Game
The Caldicott Principles
Whistleblowing
GOVERNANCE eBYTES
Cover All Bases – How you can ensure your passwords are protected
End of The Line – How DoS attacks can disrupt networks and how social engineering targets individuals
Gone Phishin’ – Arms you with the necessary weapons to fight back against phishing attacks
In Safe Hands – Introduces you to the Security League and the superpowers they possess
In the Nick of Time – Introduces cyber attackers crime gang and the methods they use to commit their crimes
On Guard! – Introduces you to the murky world of system attaches, including a look at the dangers, methods of attach and how you can minimise the risks
Safety in Numbers – How to create strong passwords to prevent attackers from stealing your data
Think Before You Click – How to avoid getting speared into providing personal and sensitive information
IMPROVING WORK PERFORMANCE
An Introduction to Meetings
An Introduction to Negotiation
An Introduction to Time Management
An Overview of Performance Appraisal
Attracting Candidates and Producing Job Advertisements
Creating SMARTER Objectives
Delegation
Delivering Presentations
Job Analysis, Job Descriptions and Person Specifications
Introduction to Negotiation
Negotiation Tactics
Objectives for Managers
Ongoing Appraisal
Organising and Running Effective Meetings
Preparing for Presentations
Preparing for the Appraisal
Shortlisting Candidates and Selection Techniques
The Appraisal Discussion
The Importance of Setting Goals in Time Management
The Recruitment Process - An Overview
The Role of the Coach
Time Management: Deciding Your Priorities
Time Management: Managing Disruption and Keeping Focused
Time Management: Planning and Scheduling
Understanding and Handling Meeting Behaviour
IMPROVING WORK PERFORMANCE eBYTES
Delivery from the Past – How to plan effectively to meet your objectives
Do Not Disturb – How to get some peace by minimising interruptions
Dr Fluffy’s Plan – How to see the bigger picture and consider implications of the decisions you make
Great Monster Cake Off – How performance can be measured and what you can to do deliver
Own Your Email – How to minimise the distraction of emails by taking control of them
Project Pie-orities – How to cook up a winning formula for setting priorities when managing projects
Smallblot’s Big Adventure – How to develop yourself and encourage others in the pursuit of learning
To-Do or Not To-Do – Understand the importance of ensuring tasks on your to-do list are relevant
PERSONAL WELLBEING
Handling Stress at Work – A Guide for Managers (RoSPA Assured)
Handling Violence and Aggression at Work
Introduction to Violence and Aggression at Work
Dealing with Violence and Aggression at Work
Dealing with Violent Behaviour
Handling Workplace Stress (RoSPA Assured)
Lone Worker Types and Typical Risks
Lone Working - Hazards and Risks
Personal Safety in Other People’s Homes and Premises
Preventing Bullying in the Workplace (RoSPA Assured)
PERSONAL WELLBEING eBytes
Five Steps to Mental Wellbeing – Explains what mental wellbeing is and five steps to improve it
Keeping an Eye on Mental Health – Explains how Managers can spot the signs of mental ill health
Let’s Talk about Mental Health – Enables you to talk about mental health
Mindful Minutes – Explains what mindfulness is
Mindfulness at Work – Explains the benefits of practicing mindfulness in the workplace
Rage Gauge – Explains what aggression is and lists some of its causes and consequences
What is Depression? – Explains what depression is and the symptoms of it
What is Mental Health? – Explains what mental health is
LOCAL AUTHORITIES
Corporate Complaints
Corporate Parenting for Local Authorities
Customer Service Skills for Local Authorities
HEALTH & WELLBEING
What is Mental Health?
Supporting Good Mental Health
Mental Health Disorders, Symptoms and Treatments
Mental Health vs Stigmas
HEALTH & SOCIAL CARE
Basic Life Support (SCIE)
Child Neglect and its Causes (SCIE)
Child Sexual Exploitation (SCIE)
Childhood Bereavement – An Introduction (created in partnership with Winston’s Wish)
Domestic Abuse Awareness
Duty of Care (SCIE)
Effective Communication in Health and Social Care (SCIE)
Equality and Diversity in Health and Social Care (SCIE)
Fluids, Nutrition and Food Safety (SCIE)
Handling Information in Health and Social Care (SCIE)
Harmful Sexual Behaviour – Children and Young People
Health and Safety in Health & Social Care (SCIE)
Infection Prevention and Control (SCIE)
Mental Health, Dementia and Learning Disability (SCIE)
Personal Development for Workers in Health & Social Care (SCIE)
Person-Centred Practice (SCIE)
Privacy and Dignity in Health and Social Care (SCIE)
Safeguarding Adults in Health and Social Care (SCIE)
Safeguarding Children in Health and Social Care (SCIE)
Understanding Your Role in Health and Social Care (SCIE)
What Can You Do to Help Childhood Bereavement? (created in partnership with Winston’s Wish)
The Care Act: Introduction and Overview
The Care Act: Information and Advice
The Care Act: First Contact and Identifying Needs
The Care Act: Charging and Financial Assessment
The Care Act: Person-Centred Care and Support
The Care Act: Transition to Adulthood
The Care Act: Integration, Cooperation and Partnerships
Female Genital Mutilation (FGM)
Menopause at Work
WORKING WITH OTHERS
A Background to Body Language
Barriers to Listening
Becoming a Better Listener
Body Language for Sales
Body Language in Interviews and Meetings
Listening Skills
Nonverbal Communication
Probing Questions
Returning to Work During Exceptional Times
Understanding Body Language
Unproductive Questions
Using Open and Closed Questions
Why Questions are Important
Working from Home in Extraordinary Circumstances
WORKING WITH OTHERS eBytes
At Your Service – Shows examples of excellent customer service and its benefits
Easy Street – The easy way to manage difficult people
Get the Picture – How to inspire creativity within your team
Get to the Point – How to avoid the frustration of yes/no answers by asking open questions
It’s Not a Knockout – How to identify conflicts within your team, and find ways to resolve them
Listen Up – How to open your ears and listen effectively
On the Face of It – Explains body language
The Good, the Bad and the Angry – This explains how to deal with difficult customers
Tough Love – How to spot poor performance, manage it and live happily ever after
PRACTICAL SAFETY
An Introduction to legionella and its Control (RoSPA Assured)
An Introduction to Risk Assessment (RoSPA Assured)
An Introduction to Working at Heights (RoSPA Assured)
Asbestos Awareness (RoSPA Assured)
Asbestos Basics (RoSPA Assured)
CDM Regulations 2015 (Updated 2016)
COSHH Awareness (RoSPA Assured)
Ionising Radiations - A Background (RoSPA Assured)
Ionising Radiations - Risk Control (RoSPA Assured)
Managing Electrical Safety - Controlling Electrical Hazards (RoSPA Assured)
Managing Electrical Safety - Identifying High Risk Electrical Hazards (RoSPA Assured)
Managing Electrical Safety - Inspection, Test and Maintenance (RoSPA Assured)
Managing Electrical Safety - Principles of Electricity and Its Effects (RoSPA Assured)
Managing Electrical Safety - Live Overhead or Buried Power Lines (RoSPA Assured)
Non-Ionising Radiations (RoSPA Assured)
Protecting the Environment at Work and Home (RoSPA Assured)
Risk Assessment for Managers (RoSPA Assured)
Staying Safe in Confined Spaces (RoSPA Assured)
Staying Safe with Electricity (RoSPA Assured)
Staying Safe with Hazardous Substances (RoSPA Assured)
Staying Safe with Noise (RoSPA Assured)
Working at Height - Scaffold and Scaffold Towers (RoSPA Assured)
Working at Height with Access Equipment, Ladders and Stepladders (RoSPA Assured)
Working at Heights – Roofs and Fragile Surfaces (RoSPA Assured)
SAFETY ESSENTIALS
An Introduction to Basic First Aid (RoSPA Assured)
An Introduction to Health & Safety at Work (RoSPA Assured)
An Introduction to Managing Health & Safety at Work (RoSPA Assured)
Avoiding Slips, Trips and Falls (RoSPA Assured)
Fire Safety and Evacuation (RoSPA Assured)
Fire Safety and Evacuation Refresher
Hand Hygiene - A Video Guide to Effective Hand Washing
Hand Hygiene – A Guide to Effective Hand Washing
Health and Safety Induction
Introduction to Health & Safety International (Available in English, French, Polish & Spanish)
Manual Handling (RoSPA Assured)
RSI - Repetitive Strain Injury (RoSPA Assured)
Safe Manual Handling Refresher
Slips, Trips and Falls Refresher
Staying Safe with DSE – An Overview (RoSPA Assured)
Staying Safe with DSE – Fixed DSE (RoSPA Assured)
Staying Safe with DSE – Fixed Workstations (RoSPA Assured)
Staying Safe with DSE – Mobile DSE (RoSPA Assured)
Using Fire Extinguishers Safely (RoSPA Assured)
Level 1 Health & Safety in Construction
SAFETY ESSENTIALS eBytes
All By Myself – Introduces you to a lone worker and explains what lone working is
Deciding if a Load is Safe to Handle – Explains how to decide if a load is safe to handle
Fire Evacuation – How to evacuate from a fire as safely as possible
Reducing the Risk of Fire – How to reduce the risk of fire in the workplace
Sharing Isn’t Always Caring – Explains how infections can spread
Still All By Myself – Explains who is responsible for health & safety of lone workers
The Cause of Slips, Trips and Falls – Outlines the causes of slips, trips, and falls
The Safe Lifting Process – Explains the safe lifting process
Under Control – How to keep infection under control
Who’s Responsible for Fire Safety – Explains who’s responsible for fire safety in the workplace
STAYING SAFE WITH TRANSPORT
Driver Safety Awareness
Managing Workplace Transport Health and Safety Risks (RoSPA Assured)
Safe Working with Workplace Transport (RoSPA Assured)
STAYING SAFE WITH FOOD
Allergic and Food Intolerant Customers (RoSPA Assured)
Food Safety Essentials (RoSPA Assured)
Food Safety in Catering
VIDEO LIBRARY - Over 50 videos organised into the following topics:
People Skills
Meeting Management
Performance Management
Managing Teams
New Management Issues & Skills
How do I Build Trust?
Time Management