Course List:
Equality & Diversity
Age
Race
Religion or Belief
Gender Reassignment
Sex Discrimination
Sexual Orientation
Marriage & Civil Partnership
Pregnancy & Maternity
Disability
Food Safety & Hygiene
Food Law
Food Safety Hazards
Food Safety Management
Food Allergy
Food-Borne Illness
Personal Hygiene
Hygienic Premises
Temperature Controls
Health & Safety
Fire
First Aid
Dangerous Substances
Display Screen Equipment
Electricity
Manual Handling
Slips and Trips
Social & Corporate Responsibility
Sustainability
Bribery Act 2010
Anti-Money Laundering
Cyber Security
Modern Day Slavery
Driving At Work
Competition Law
Data Protection
Principle 1 - Processing
Principle 2 - Purpose
Principle 3 - What type of data?
Principle 4 - Accuracy of data
Principle 5 - Kept only when necessary
Principle 6 - Processing due to individual rights
Principle 7 - Securing data
Principle 8 - Transfer of data
What to Expect from the New GDPR
Management & Leadership
Developing Leadership
Training for Non-Trainers
Project Management
The Effective Leader
Coaching & Mentoring
Giving and Receiving Feedback
Teamwork
Working in Teams
Dealing with Conflicts
Effective Delegation
Find Your Role
Effective Meetings
Performance Troubleshooting
Personal Development
Making Objectives Happen
Problem Solving
Setting Objectives
How to deal with Stress
Time Management
How to Plan Your Own Development
Negotiation Skills
Decision Making
Confidence
Customer Service
Handling Complaints
Email Etiquette
Telephone Manner
Maintaining Customers
Approaching New Customers
Know Your Customer
Brand & Reputation
Communication & Social Skills
How to be Assertive
Fluent in Body Language
What’s not being said?
Effective Writing
Asking the Right Questions
Expressing Yourself
Active Listening
Presenting with Confidence
Literacy Skills
The English Sentence
Spelling & Punctuation
Preparing The Report
Writing The Report
Change Management
Challenging the Status Quo
Making the Change
Need for Strategy
Experiencing Change
Thriving in Change
Seeing Change Through
Budget & Finance
Budgeting Basics
Mental Health
Everyday Energy
Sickness and Absence