LearningPlanet has created a training resource library of over 200 microlearning business videos – it’s a revolution in online learning for individuals and businesses in the areas of Sales, Service and Leadership. Microlearning is the new training and we have designed our video library to suit just that need; short, specific, targetted video content that you can use over and over again from any device.
With over 25 years in the corporate learning and development market and experience across four countries we have built LearningPlanet to meet the needs of the training and coaching market and fill the gaps we identified when owning and running classroom training and consulting businesses.
We constantly strive to ensure that LearningPlanet is removing the barriers for you to train and support yourself and your staff, so if you have ideas for improvements either on how LearningPlanet works or on content being offered, drop us a line and tell us!
10 Minute Videos Available:
Abusive customersAdvanced customer serviceAdvanced difficult customersAn introduction to contact centresAnswering the telephoneAttitudeAward winning emailsAward winning social media interactionsAward winning telephone techniques Part 1Award winning telephone techniques Part 2Being a new leaderBeing assertiveBeing part of a teamBeing productiveBeing resilientClosing the saleCoaching for change Part 1Coaching for change Part 2Communication skillsCultural awarenessCustomer service excellenceDealing with changeDealing with other departmentsDelegationDifficult conversationsDifficult customer typesDoor to door SalesEmotional clients & colleaguesEmotional intelligenceFix the customer firstGiving & receiving feedbackGiving instructionsHandling conflictHandling difficult customersHealth and safety basicsHealth and wellnessHigh performing teamsInfluencing skillsIntroduction to sellingKeeping your customers informedKnow your businessLearning & delivery stylesListening skillsManaging customer needsManaging difficult traineesManaging social mediaManaging stressMindfulnessNegotiation skillsOutbound callingPersonal groomingPositive first impressionsProblem solvingQuestioning skillsRetail salesService requestsSexual harassment at workShowing empathyTaking InitiativeTelephone call controlThinking on your feetTime managementWorking with other departmentsYour personal brand
1 Minute Videos:
4 team stagesA positive response to customersAbusive customersAccepting PraiseAcknowledge customer contactActive listeningAdding valueAmygdala hijackApologising for delaysAssertive behaviourAttention in meetingsAvoiding escalationsAsking for the businessBaby boomersBad news, Good newsBeing assertiveBeing likeable through empathyBeing politeBeing presentBeing ResilientBoosting confidenceBuilding rapportBusiness cases & ROICalming anxiety in the momentCalming upset customers (sorry, Glad, Sure)Choose your attitudeCoaching the individualCollaborationCollecting debtCourageous conversationsCustomer effortCustomer service recoveryDaily team huddleDealing with a silent colleague or customerDealing with aggressive staff membersDealing with anxiety and stressDealing with bad attitudesDealing with changeDealing with criticismDealing with know-it-all customersDealing with non-stop talking customersDealing with rude peopleDecision makingDefusing angry customersDelegationDiffusing angerDo it right the first timeDove personality typeEagle personality typeEmailing different age groupsEmotional intelligenceEmployee engagementEffective training roomsEffective training programmesEmail tipsESOL - English as a 2nd languageFeatures & benefitsFish! PhilosophyFist to Five consensus techniqueForming teamsFormula for changeFour ‘P’s of the voiceGeneration XGeneration YGeneration ZGiving Activity InstructionsGiving feedback (DESCCO)Giving positive feedback (SBI)Goal setting (SMART)Great customer service tipsGreat meetingsGROW model for coachingHandling difficult customers (LAST)Handling Objections (feel, felt, found)Having funHealth & safety – employee responsibilityHow to say no nicelyHow to say no nicely to a customerHow to say sorryIndifferenceInfluencing othersInternal Customer ServiceKPIsLeading in a VUCA worldListening skillsLive Chat Tips – WebchatMake their dayManaging conflictManaging informationManaging interruptionsManaging persistent latenessManaging StressManaging your bossManaging your responseMindfulnessMoments of truthMotivation by appreciationNegotiation skillsNo Blame ApologyNo Excuses LeadershipNorming teamsObjection handling tipsOffering a solutionOpen & closed questionsOutbound callingOvercoming ProcrastinationOvercoming sales objectionsOvercoming Umms and UhhsOwl personality typeOwnership & accountabilityPeacock personality typePerforming teamsPermission to ask questionsPersonality TypesPomodoro TechniquePositive affirmationPositive first impressionsProblem solvingProfessional EmailsProfessional telephone greetingProject managementQuestioning skillsReducing stressRemembering moreResilienceResponding to negativitySales Objections HandlingService based sellingShowing empathySlowing down your speechSocial media managementStorming teamsStress response (Fight, Flight, Freeze)Taking ownershipTeam productivityTelephone hold techniquesTelephone transfersThinking on your feetTone of voiceTraditionalistsUnderstanding conflictValue led sales conversationsVerbal holdingVision, mission and valuesVoice intonationVulnerable customersWalking meetingsWorkplace bullying
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