Course List:

Communication Skills

• Verbal Communication
• Physical Communication
• Writing
• Storytelling
• Visual Communication
• Humor
• Quick-wittedness
• Listening
• Presentation Skills
• Public Speaking
• Be a Good Communicator
• Be a Good Listener
• Communicate Across Cultures
• Communicate Persuasively

Influencing

• Facilitation
• Selling
• Inspiring
• Persuasion
• Negotiation
• Motivating
• Collaborating

Leadership

• Team Building
• Strategic Planning
• Coaching
• Mentoring
• Delegation
• Dispute Resolution
• Diplomacy
• Giving Feedback
• Managing Difficult Conversations
• Decision Making
• Performance Management
• Supervising
• Managing
• Manager Management
• Talent Management
• Managing Remote Teams
• Managing Virtual Teams
• Crisis Management

Health and Safety

• Health
• First Aid
• Smoking & Drinking Habits
• Importance of Healthy Sleep

Interpersonal Skills

• Networking
• Interpersonal Relationships
• Dealing with Difficult People
• Conflict Resolution
• Personal Branding
• Office Politics
• Trust Building
• Group Dynamics
• Conflict Management
• Perception
• Leadership & Punctuality

Creativity

• Problem Solving
• Critical Thinking
• Innovation
• Troubleshooting
• Design Sense
• Artistic Sense

Personal Skills

• Emotional Intelligence
• Self Awareness
• Emotion Management
• Stress Management
• Tolerance of Change and Uncertainty
• Taking Criticism
• Self Confidence
• Adaptability
• Resilience
• Assertiveness
• Competitiveness
• Self Leadership
• Self Assessment
• Work-Life Balance
• Friendliness
• Enthusiasm
• Empathy
• Positive Attitude
• Team Work
• Motivation
• Self Grooming
• Personal Hygiene
• Boost your confidence
• Self Introspection
• Body Language

Professional Skills

• Organization
• Planning
• Scheduling
• Create a Value Link
• Meeting Management
• Technology Savvy
• Technology Trend Awareness
• Business Trend Awareness
• Research
• Business Etiquette
• Business Ethics
• Diversity Awareness
• Disability Awareness
• Intercultural Competence
• Training
• Train the Trainer
• Process Improvement
• Knowledge Management
• Writing Reports and Proposals
• Customer Service
• Entrepreneurial Thinking
• Interview Preparation
• Resume Preparation
• Standardization of Work
• Time management
• Effective Information
• Develop a Line of Inquiry
• Support Your Proposal with Evidence
• Understand the Art of Persuasion
• Use the Power of Stories in Your Presentations
• Avoid Email Disasters
• Develop a Line of Inquiry
• Handle a Late Stage Objection
• Sell Socratically
• Understand the Art of Persuasion
• Handle the Status Quo Objection
• Use voice mail effectively
• Interviewing

Generic and Drivers

• Communicate with chatter
• Integrate Social Media
• Leverage Sales force Mobile
• Use the Safari Reading List and Safari Reader
• Remove and Install Motherboards
• Install Multimedia Devices
• Install a Display Device
• Identify Server-side vs. Client-side Virtualization
• Adjust Display Output Settings
• Use the Registry
• Set Up and Use a Naming Convention

Microsoft Office

• Save Time with Keyboard Shortcuts
• Navigate the Office 2013 ribbon

Outlook

• Synchronize with Outlook
• Manage Your Calendar in Outlook 2013 on Your Windows 8 Tablet
• Powerpoint
• Coauthor in Real Time with PowerPoint 2013
• Merge Shapes in PowerPoint 2013
• Use the PowerPoint screenshot Tool
• Use PowerPoint slide masters
• Effectively use PowerPoint animation and transitions
• Presentations with the PowerPoint Web App
• Decide Between PowerPoint Templates and Themes
• Effectively use PowerPoint animation and transitions
• Use the PowerPoint Screenshot Tool

Word

• Embed a YouTube Video into a Word 2013 File
• Customize Spelling
• Apply Other Word Customizations
• Apply a Page Color

Access

• Normalize a Database
• Use Access as a Web Database
• Create a Calculated Field in a Table
• Create Input Masks
• Create Sub forms
• Import a Linked Table
• Set Field Properties
• Leverage the Power of Flash Fill in Excel 2013
• Use Sky Drive for Windows