Course List:
Health and Safety Essentials
Health and Safety In the Office
Fire Safety
Manual Handling
COSHH
First Aid
Working at Height
Personal Protective Equipment
Display Screen Equipment
Stress in the workplace
Driving at Work - Your Safety
Driving at Work - Economical Driving
Infection Control
Asbestos Awareness
Legionella Awareness
Preventing Money Laundering
Data Protection Act
Information Security
Preventing Bribery in Business (Essentials)
Preventing Bribery in Business (Manager)
Preventing Bribery in Business (Overseas working)
Safeguarding Children
Safeguarding Adults
Essentials of Equality & Diversity
Food Hygiene - Level 2
How to Act like a Leader
Developing Team Trust
Setting Goals & Guidelines for High Performance
Improving Group Dynamics
Growing your Team to High Performance
Leader as Coach
Coaching Skills
Using the GROW Model to Coach 1
Using the GROW Model to Coach 2
Preparing to Lead a Meeting
Leading a Meeting
Resolving Meeting Challenges
Managing Conflict
Managing Challenging Behaviour Effectively
Thinking Creatively
Solving Problems: Definition to Options
Decision Making: Options to Implementation
Why Manage Performance?
Setting Performance Expectations
Communicating Performance Expectations
Performance Outcomes that Motivate
Monitoring Performance
Giving and Receiving Feedback
Solving Performance Problems
Performance Improvement Strategies
Preparing for a Formal Review
Evaluating Performance
Conducting a Performance Review
Making Presentations Powerful
Planning a Powerful Presentation
Powerful Message and Structure
Bringing Presentations Alive
Creating Presentation Support Materials Using Words and Voice Effectively
Stage Presence
Handling Questions
Rehearsing for your Presentation
Influencing to Win/Win
Communicating to Influence
Influencing Teams
Influencing in meetings
Personal Effectiveness
Time Management
Customer Service Essentials
Customer Service Knowledge and Attitude
The Sales Sequence
First Contact
Exploring Needs
Matching Needs
Handling Complaints
Angry Customers
Satisfying Challenging customers